Last Updated: August 2026

Welcome to our website. By accessing, browsing, or purchasing from our online store, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. General Conditions

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. We reserve the right to refuse service to anyone for any reason at any time.

2. Product Authenticity & Brand Affiliation

We operate as an independent retailer sourcing authentic products. Unless explicitly stated otherwise, we are not affiliated with, authorized, sponsored, or endorsed by the manufacturers or trademark owners of the brands sold on our website (including, but not limited to, Owala, Schylling, and the NeeDoh brand).

3. Pricing and Stock Availability

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time. While we track inventory in the background to prevent over-purchasing, display of exact stock quantities may be hidden from the storefront.

4. Shipping & Delivery Policy

Worldwide Shipping: We proudly offer international shipping to destinations across the globe.
Delivery Timelines: Standard international shipping takes approximately 7 to 12 working days(excluding weekends and public holidays) from the date of dispatch.
Tracking: All shipments are 100% tracked. Once your order is processed and handed to our shipping carrier, you will receive a tracking number via email to monitor your package’s transit status.
Customs and Import Duties: For international orders, shipments may be subject to customs duties, import taxes, or brokerage fees upon arrival in your country. These charges are the sole responsibility of the customer. We have no control over these fees and cannot predict their amount.

5. Order Cancellations and Modifications

Once an order has been submitted and processed, we cannot guarantee that changes to the shipping address or order contents can be made. Please review your details carefully before checking out.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of our operating jurisdiction.

7. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

Return & Refund Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full return & refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Bespoke goods such as personalised items cannot be returned.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Our warehouse address will be provided.

There are certain situations where only partial refunds are granted:

Items obvious signs of use.
Items that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@thesquishyhub.com.

Sale items

Only regular priced items may be refunded. Final sale items are non refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thesquishyhub.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Terms & Conditions