Have a question about your order, tracking numbers, or our products? We are here to help! Our dedicated support team is available to assist you with any inquiries regarding our worldwide shipments.
✉️ Get in Touch
The fastest way to reach us is via email. Drop us a line, and we will get back to you within 24 to 48 hours (excluding weekends and public holidays).
- Customer Support Email:
info@thesquishyhub.com - Customer Support Phone/WhatsApp: +447346118355
- Operating Hours: Monday to Friday, 9:00 AM – 5:00 PM (Standard Business Time)
📦 Frequently Asked Tracking Questions
Before reaching out, your answer might be right here:
- Where is my tracking number? Tracking numbers are automatically emailed to you as soon as your package is handed over to the courier. Please check your Spam or Promotions folder if you cannot find it.
- How long does delivery take? All orders feature 100% tracked global shipping and take approximately 7 to 12 working days to arrive after processing.
- Why hasn’t my tracking updated? International shipments occasionally experience brief tracking pauses while clearing local customs checkpoints. This is completely normal and your package is still safely on its way.